1win Kenya Privacy Policy

At 1win, we recognize that your personal information deserves the highest level of protection while you engage in sports betting and casino gaming activities in Kenya. This comprehensive privacy framework outlines our commitment to safeguarding your data in accordance with the Data Protection Act of Kenya (2019) and applicable gambling regulations established by the Betting Control and Licensing Board of Kenya.

This policy applies to all users accessing 1win services through fctalanta.co.ke and related platforms within the Republic of Kenya.

Information We Collect During Your Gaming Journey

When you join the 1win community in Kenya, we collect specific categories of information essential for providing secure sports betting and casino gaming experiences:

Account Establishment Data

• Full legal name as registered with Kenyan authorities
• National identification number or passport details for verification
• Physical address within Kenya for compliance purposes
• Mobile phone number registered with Kenyan telecommunications providers
• Valid email address for account communications
• Date of birth to ensure compliance with minimum age requirements (18+ years)

Financial Transaction Information

• Kenyan banking details including bank account numbers and mobile money wallet information
• Transaction histories for deposits and withdrawals through M-Pesa, Airtel Money, and bank transfers
• Payment method preferences and associated verification documents
• Currency preferences (Kenyan Shilling conversions and calculations)

Gaming Activity Patterns

• Sports betting selections and wagering patterns on football, basketball, and other popular Kenyan sports
• Casino game preferences including slot games, table games, and live dealer sessions
• Session duration and frequency of platform usage
• Device specifications and browser information for security optimization

How 1win Utilizes Your Personal Information

Your personal data serves multiple essential functions within our platform, each designed to enhance your gaming experience while maintaining regulatory compliance in Kenya:

Platform Security and Verification

We implement robust identity verification processes required by Kenyan gambling regulations to prevent underage access and ensure responsible gaming practices. Your identification documents undergo verification through authorized Kenyan databases to maintain platform integrity.

Financial Services Management

Processing deposits and withdrawals through popular Kenyan payment methods requires careful handling of your financial information. We coordinate with local banking institutions and mobile money operators to facilitate seamless transactions while maintaining anti-money laundering compliance standards established by the Central Bank of Kenya.

Personalized Gaming Experiences

Understanding your preferences for sports betting markets and casino games allows us to customize promotional offers relevant to Kenyan sports events and gaming preferences. This includes featuring popular local football leagues and international tournaments favored by Kenyan bettors.

Regulatory Reporting Obligations

Kenyan gambling authorities require detailed reporting on user activities, financial transactions, and responsible gaming measures. Your data contributes to these mandatory compliance reports while protecting your individual privacy through anonymization techniques.

Data Storage and Protection Measures

1win employs advanced security infrastructure specifically designed to protect sensitive information of Kenyan users engaged in online gambling activities:

Technical Safeguards

• 256-bit SSL encryption for all data transmissions between your device and our servers
• Multi-factor authentication systems protecting account access
• Regular security audits conducted by independent cybersecurity firms
• Automated fraud detection systems monitoring unusual account activities

Physical Security Protocols

• Secure data centers with restricted access and 24/7 monitoring systems
• Regular backup procedures ensuring data recovery capabilities
• Geographic distribution of servers to maintain service continuity

Access Control Mechanisms

Only authorized 1win personnel with legitimate business needs can access your personal information. All access attempts are logged and regularly audited to ensure compliance with Kenyan data protection standards.

Your Rights Under Kenyan Data Protection Law

The Data Protection Act of Kenya grants you comprehensive rights regarding your personal information held by 1win:

Access and Transparency Rights

You can request detailed information about what personal data we hold, how it's being used, and who has access to it. Submit written requests through our customer support channels, and we'll provide comprehensive reports within the timeframes specified by Kenyan law.

Correction and Update Privileges

Maintaining accurate information is crucial for both your gaming experience and regulatory compliance. You have the right to correct any inaccurate personal details and update your information when circumstances change.

Data Portability Options

Should you choose to transfer your gaming activities to another platform, you can request your personal data in commonly used electronic formats, facilitating smooth transitions while maintaining your gaming history records.

Deletion and Restriction Rights

Subject to regulatory retention requirements for gambling operators in Kenya, you can request deletion of your personal information or restriction of its processing under specific circumstances outlined in the Data Protection Act.

Third-Party Information Sharing

1win maintains strict controls over information sharing, limiting disclosure to essential business partners and regulatory authorities:

Regulatory Compliance Sharing

• Betting Control and Licensing Board of Kenya for license compliance reporting
• Financial Reporting Centre for anti-money laundering investigations
• Kenya Revenue Authority for taxation and revenue reporting purposes
• Law enforcement agencies when legally required through proper channels

Essential Service Providers

• Payment processors handling M-Pesa, Airtel Money, and banking transactions
• Identity verification services authorized to access Kenyan databases
• Customer support platforms providing multilingual assistance
• Marketing partners promoting responsible gaming awareness campaigns

International Data Transfers

While 1win primarily operates within Kenya, certain technical operations may involve international data transfers. We ensure all such transfers comply with Kenyan data protection requirements through:

• Adequate safeguard agreements with international partners
• Contractual obligations ensuring equivalent protection standards
• Regular compliance monitoring of international processing activities
• Immediate notification procedures for any security incidents affecting Kenyan user data

Communication and Updates

We maintain open communication channels with our Kenyan user community regarding privacy matters and policy updates. Significant changes to this privacy framework will be communicated through:

• Email notifications to registered accounts
• Prominent website announcements on our homepage
• SMS alerts for critical security-related updates
• In-platform messaging during your gaming sessions

Contact Information for Privacy Matters

For any questions, concerns, or requests related to your personal data protection while using 1win services in Kenya, please contact our dedicated privacy team:

Email: privacy@fctalanta.co.ke
Postal Address: 1win Kenya Privacy Office, Nairobi, Kenya

Our privacy specialists are available during business hours (Monday through Friday, 8:00 AM to 6:00 PM EAT) to assist with any data protection inquiries.

This Privacy Policy was last updated on September 30, 2025, and reflects current Kenyan data protection legislation and gambling industry requirements.